Policies and FAQ's

Here at Vital Essence Bodyworks, I am 100% committed to your satisfaction. Please read each policy to ensure that you have a GREAT experience.

Cancellations/Rescheduling

Sometimes things happen unexpectedly and you have to cancel or reschedule your appointment. I totally get it! 

I have a 24 hour cancellation policy. If you cancel or reschedule your appointment with less than 24 hours notice, you will be charged $35, OR 50% of the session rate (whichever is greater). Failure to arrive for your session will result in a charge of 100% of the session rate.

As a condition of doing business with me, I require a credit card on file to reserve and guarantee your appointment. It WILL NOT be charged unless you fail to adhere to the Cancellation policy. If you do not want to keep a card on file, you can prepay for your session via invoice.

Arriving On Time/Session Length

Out of respect for my time, please plan to arrive 5 - 10 minutes early for your session. The start time of your appointment is the time when you are expected to be ON the table beginning your session. If you arrive late, your session will have essentially "started without you".

Regardless of the time you arrive, your session will still finish on time, and you will still be responsible for the full price of the session.

Refusal of Service

Vital Essence Bodyworks reserves the right to refuse or discontinue treatment at any time. Reasons may include, but are not limited to, the following:

  • Under the influence of drugs or alcohol

  • Derogatory or bigoted comments

  • Sexual or romantic advances

  • Illness or infectious conditions including fever

  • Recent surgery or acute injury unless cleared by your doctor

  • Contagious or unidentified skin conditions 

  • Request of non-draping during bodywork

Frequently Asked Questions

  • Q: How do I book an appointment?​​

    • A: You can click the BOOK NOW button on the Home Page or on the Services page to book online, or you may call, text, or email me to schedule your next appointment, if you haven't already pre-booked. Please visit the Contact Me page for contact info.

  • Q: Where are you located?

    • A: I am located inside the 729 Community Center in the Mills50 district. The address is 729 N. Thornton Ave., Orlando, Fl 32803.​

  • Q: Do I have to fill out an intake form?

    • A: Yes, and please be as honest as you can. Certain health conditions and medications can be contraindicated for massage (eg: fevers, some skin infections, right after major surgery or injury, deep vein thrombosis, would all be contraindicated). If you are uncertain, please contact me.

  • Q: What payment options do you accept?

    • A: I accept cash and credit card. I do not accept personal checks.​

  • Q: Why do you have a cancellation policy?

    • A: ​As a sole business owner, my income comes from my valued clients (that's you!). When you cancel on short notice, my livelihood is jeopardized. Plus it is also taking an appointment slot away from someone who could really benefit from my care.

  • Q: When should I arrive for my appointment?

    • A: ​Please try to arrive 5 - 10 minutes early. That gives us plenty of time to go over your health history, and any specific requests that you may have, and so we can start your session on time.

  • Q: I've never had a massage before. What should I expect in my first session?

    • A: ​Your massage will be conducted in a private room. I will meet you in our lobby, and escort you to the room. Here, we will go over your intake form, discuss the reason for your visit, and go over any problem areas you would like to focus on during your session. I will then instruct you on how to undress, and how to get onto the table (face up or face down). You will always be covered under a sheet and blanket, and only the areas being worked on will be uncovered.

  • Q: Do I have to undress completely?

    • A: No, in fact most clients do leave their underwear on. ​I require draping with a sheet and blanket during the sessions, so you will always be covered, except for the area being worked. Your comfort and modesty are very important to me. However, if you are receiving a Vibrational Sound Therapy session *only*, you will remain fully clothed for that session. Please wear something comfortable.

  • Q: Does massage hurt?

    • A: ​Massage should never be painful! There is a level of "good pain", that "hurts so good" spot that means the technique is working to release tension in that area, not creating more. But the pressure should never be so deep that it causes you to hold your breath or tense up. Everyone's tolerance is different, so if you do experience pain or feeling uncomfortable during your session, speak up! 

  • Q: What if I fall asleep during my session?

    • A: ​That's totally Ok! Many of my clients experience deep relaxation during their sessions, and often times they will fall asleep. Listen to your body. If you need the rest, you are safe to do so, and I will inform you once your session is complete.

  • Q: Why do I have to drink water after a massage?

    • A: ​Massage is like a form of passive exercise. It will increase circulation throughout the body, and encourage metabolic waste to be removed from the muscles. Water helps your organs filter and flush it all out. Plus, drinking water helps prevent soreness after massage, a common side effect from deep work. Please note, it is also best to avoid alcohol or caffeine after a massage, as they will dehydrate the body.

  • Q: Why am I so tired after a massage?

    • A: ​A massage helps bring your mind and body down into a Parasympathetic state, otherwise known as your Rest and Digest state. Since massage is like a form of passive exercise, it is normal to want to rest after a session. In fact, resting post massage is highly recommended.

2180 Park Avenue North

Suite 230

Winter Park, Fl. 32789

407-720-4083

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